Shipping and Delivery Policy
SoftquoTient Technologies (SMC-PRIVATE) LIMITED

📍 Office No. 15, 1st Floor, Al Wahid Tower, Scout Colony, Karachi, Pakistan

📞 03291168775

📧 softquotienttechnologies@gmail.com

Do you ship physical IT hardware?
Yes, we facilitate the delivery of hardware components (servers, workstations) as part of our integrated IT solutions.

How are digital products delivered?
Digital solutions and software licenses are delivered via secure download links or email within 24-48 hours of payment.

What is the delivery area for hardware?
We provide physical delivery across Karachi and major cities in Pakistan.

How long does hardware shipping take?
Local delivery within Karachi takes 2-3 business days; nationwide shipping takes 5-7 business days.

Can I track my hardware shipment?
Yes, tracking numbers are provided for all physical shipments via our logistics partners.

Are there shipping charges?
Shipping fees are calculated based on the weight and dimensions of the hardware and are included in the final quote.

Is there an option for self-pickup?
Yes, clients can collect hardware from Office No. 15, 1st Floor, Al Wahid Tower, Karachi.

What happens if the hardware is damaged during transit?
We provide transit insurance. Please report any damage within 24 hours of receipt to 03291168775.

Do you ship internationally?
Currently, we only provide physical shipping within Pakistan, though digital services are available globally.

Who handles the installation upon delivery?
Our onsite team can be scheduled for installation by contacting softquotienttechnologies@gmail.com.